Technical support
Technical support
Support
A little help for my friends !
Purchasing
Installation
Accepted Payments
PayPal Payments
You can use you PayPal account to pay for purchases from Presets Romanov. You can also use the PayPal payment gateway to checkout as a guest, meaning you don't need to have a Paypal account and can simply use your credit/debit card details.
Refunds
Due to the digital nature of these products, no refunds can be accepted.
If you have any problems, or need help on using these products correctly, please check our Support section. Instruction manuals are available with each purchase.
If you have any further questions after taking these steps, please don't hesitate to Contact Us, and we will do our best to deal with your query.
Discount
If you have a discount code to use on our website, you can enter it into discount on the checkout page.
Please note, some discount codes have an expiration date. Please check to see whether your discount code has an expiration date before use.
Lost Download Link
A link to your downloads can be found in your Order Confirmation Email .You can also retrieve your download link using the email address you used when you made your purchase. Please follow this link to retrieve your download link.
Please re-check your inbox and use the link above before contacting our team.
Software Requirements
LIGHTROOM PRESETS
Our Lightroom presets require Adobe Lightroom versions 4, 5, 6, Classic or CC (web-based version) to work correctly. To download the latest version of Adobe Lightroom, visit the Adobe Website.
ADOBE CAMERA RAW PRESETS
Our Adobe Camera Raw presets require Adobe Photoshop CS6 or CC, and Adobe Camera Raw 7.0+. To download the latest version of Adobe Photoshop and Adobe Camera Raw, visit the Adobe Website.
Lightroom Classic Installation
This guide will show you how to install presets from Presets Romanov into Adobe Lightroom Classic CC. Please ensure you update to the latest version before installing the presets. These instructions are for Windows and Mac OS.
- Download the ‘Desktop Presets’ .zip file from your order download page. You can open this page by clicking the “Download Now” link in the confirmation email that we sent to you after you completed your order.
- Extract the contents of the .zip files onto a folder on your computer. You will find a folder labelled “Lightroom Classic CC” and inside there will be a folder starting with “TPF - …”. This is the folder containing the presets you will need.
- Open Lightroom Classic CC, choose an image from your Library and open the develop module by clicking the “Develop” tab.
- On the left side of the screen is your presets panel. This is where you can import, organise and choose your presets. Click the plus (+) icon and choose “Import Presets”.
- Your Explorer (Windows) or Finder (Mac) window will now open. Navigate to the folder inside the .zip file you downloaded named “Lightroom Classic CC”. Inside this there is a folder starting with “TPF - …”, in which you will find the preset files (.xmp). Select all the preset files and click “Import”.
- You presets will now be imported and available under a new group in the preset panel.
Lightroom CC Installation
This guide will show you how to install presets from Presets Romanov into Adobe Lightroom CC. Please ensure you update to the latest version before installing the presets. These instructions are for Windows and Mac OS.
- Download the ‘Desktop Presets’ .zip file from your order download page. You can open this page by clicking the “Download Now” link in the confirmation email that we sent to you after you completed your order.
- Extract the contents of the .zip files onto a folder on your computer. You will find a folder labelled “Lightroom CC” and inside there will be a folder starting with “TPF - …”. This is the folder containing the presets you will need.
- Open Lightroom CC and open an image from your Library.
- In the bottom right corner, click the “Presets” tab to open the Presets panel. Click the three dots in the top right of the Presets panel to open the menu, and choose “Import Presets”.
- Your Explorer (Windows) or Finder (Mac) window will now open. Navigate to the folder named “Lightroom CC” extracted from the .zip file you downloaded. Inside this folder there is another folder starting with “TPF - …”. Select this folder and click “Choose Folder”.
- You presets will now be imported and available under a new group in the preset panel.
Adobe Camera Raw Installation
This guide will show you how to install presets from Presets Romanov into Adobe Camera Raw. Please ensure you update to the latest version before installing the presets. These instructions are for Windows and Mac OS.
- Download the ‘Desktop Presets’ .zip file from your order download page. You can open this page by clicking the “Download Now” link in the confirmation email that we sent to you after you completed your order.
- Open Photoshop, and choose a raw file type to open. By opening a raw file type (e.g. .CR2, .NEF, .ARW) the image will first be automatically opened in Adobe Camera Raw.
- On the right side of the panel near the top, open the “Presets” tab. In a clear area in the preset group list, right-click (or CTRL-click for Mac OS) and choose “Import Profiles & Presets”.
- Your Explorer (Windows) or Finder (Mac) window will now open. Navigate to the folder on your computer where you download the “Desktop Presets” .zip file to. Select the .zip folder you downloaded and click “Open”.
- You presets will now be imported and available under a new group in the preset panel.